Refund Policy
Last updated: June 2026
We want CAOS to be the right fit. This policy explains refunds and cancellations.
Monthly subscriptions
Monthly fees are billed in advance and are generally non-refundable. You may cancel anytime; your access continues through the end of the current billing period and you won’t be charged again.
Setup fee
The one-time setup fee covers founder-led onboarding and your business system audit. Once that onboarding work has begun, the setup fee is non-refundable.
Annual plans
Where annual billing is offered, you may request a pro-rated refund of unused full months within the first 30 days; after 30 days annual plans are non-refundable.
How to request
Email chase@candle-aos.com with your account email. Approved refunds are issued to your original payment method via Stripe.
Exceptions
Nothing in this policy limits rights you may have under applicable consumer law.
This document is a template provided for convenience and is not legal advice. Please have counsel review before launch, and confirm the registered legal entity name and address.